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Terms Of Service

1. Introduction

Welcome to Dream Horse International Limited! By accessing and using our website and purchasing our Travel Backpacks, you agree to comply with and be bound by these Terms of Service. These terms govern your use of our site, products, and services. Please read them carefully before proceeding with your order.

2. Use of the Website

By using the Dream Horse International Limited website, you agree to the following conditions:

  • You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase.
  • You agree to use the site only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use of the website.
  • You must provide accurate and up-to-date information when creating an account or placing an order.

3. Product Information & Availability

Dream Horse International Limited strives to provide accurate and current information regarding our Travel Backpacks on our website. However, we do not guarantee the availability of all products at all times. Product availability may change without notice, and we reserve the right to modify product descriptions, prices, and availability as needed.

4. Orders & Payments

Order Acceptance

  • By placing an order with Dream Horse International Limited, you are making an offer to purchase the product(s) in your cart. We will confirm receipt of your order via email, but this does not constitute an acceptance of your order.
  • We reserve the right to cancel any order at any time due to issues such as payment problems, pricing errors, or product unavailability.

Payment Terms

  • Payments are processed securely through trusted third-party payment processors. Accepted payment methods include credit cards, debit cards, and other electronic payment options.
  • The prices listed for products on the website do not include taxes, shipping fees, or import duties, which may be applicable and are added during checkout.

5. Shipping & Delivery

Shipping Method

  • We offer various shipping options, including standard and express shipping. Delivery times vary based on your location, shipping method, and the destination country.
  • Shipping costs are calculated during checkout, and you will be provided with an estimated delivery date before finalizing your purchase.

Delivery Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by external factors such as weather conditions, customs processing, or carrier issues.

6. Returns & Exchanges

We want you to be satisfied with your Travel Backpack purchase. If for any reason you're not happy with your order, you can return it under the following conditions:

  • Returns must be initiated within 14 days of receiving the product.
  • The item must be unused, in its original packaging, and in resellable condition.
  • Returns and exchanges must be coordinated through our customer service team. Please refer to our Returns & Exchanges Policy for detailed instructions.

7. Intellectual Property

All content on the Dream Horse International Limited website, including product images, logos, graphics, text, and trademarks, is the property of Dream Horse International Limited or its affiliates and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any of this content without our prior written consent.

8. Limitation of Liability

To the extent permitted by law, Dream Horse International Limited is not liable for any damages, including direct, indirect, incidental, special, or consequential damages, resulting from your use or inability to use our website or products. This includes but is not limited to loss of data, profits, or revenue.

9. Privacy Policy

Your use of the website and purchase of products is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you agree to the practices described in our Privacy Policy.

10. Governing Law

These Terms of Service are governed by the laws of HONG KONG, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the courts of HONG KONG.

11. Changes to Terms

Dream Horse International Limited reserves the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with an updated date. By continuing to use the website and services after such changes are made, you agree to be bound by the revised terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

  • Email: [email protected]
  • Phone: 16514070980
  • Address: FLAT 1217, 12TH FLOOR, BUILDING B, MERIT IND CTR, 94 TO KWA WAN RD., TO KWA WAN, KLN, KOWLOON CITY, HONG KONG