Shipping & Returns
Free Shipping & Disclaimers
-
Free Standard Shipping (no minimum purchase) via tracked carrier:
-
North America (US & Canada): 5–8 business days
-
Europe: 7–10 business days
-
Asia-Pacific: 10–15 business days
-
Rest of World: 12–20 business days
-
-
Expedited & Express Options are available at checkout for an additional fee.
-
Shipping Disclaimers:
-
Delivery estimates begin from the date of dispatch, not order placement.
-
We are not liable for delays caused by customs inspections, extreme weather, natural disasters, strikes, pandemics, holidays, or other force-majeure events.
-
Risk of loss or damage transfers to the customer once the carrier scans the package at origin.
-
14-Day “No-Questions-Asked” Return Window
-
You may return any unworn, unwashed backpack within 14 calendar days of delivery, for any reason.
-
Merchandise must include all original tags, packaging, and accessories.
-
To initiate a return, email [email protected] with your order number to receive a Return Authorization (RA) number.
Refund Timing
| Payment Method | Refund Issued* | Funds Reach You** |
|---|---|---|
| PayPal | Within 14 days of approval (up to 30 days where local law requires) | Immediately after PayPal processes |
| Credit & Debit Cards | Within 3 business days of approval | 3–10 business days, depending on your bank |
| Apple Pay, Google Pay, Shop Pay, etc. | Within 3 business days of approval | 1–5 business days |
*Counted from the date our returns team inspects and approves the returned item.
**Actual posting speed depends on your payment provider or card issuer.
Return Shipping Costs
-
Buyer Responsibility: You are responsible for all return shipping costs, including any duties or taxes on the return shipment.
-
We strongly recommend using a trackable, insured service; we cannot reimburse parcels lost or damaged in transit.
PayPal-Specific Requirement
-
PayPal refunds are processed within 14 days of approval.
-
In jurisdictions where consumer-protection law mandates a longer period, we comply up to 30 days.
Multi-Currency Support
-
Automatic Currency Detection: Prices display in your local currency at the top of every page and at checkout.
-
No Hidden Fees: We do not charge any currency-conversion fees on our end.
-
Supported Currencies: {{currency}}, plus 20+ additional major currencies.
Accepted Payment Methods
-
Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
-
Credit & Debit Cards: Visa, MasterCard, American Express, Discover
-
Other: Major bank-issued debit cards bearing Visa/MasterCard logos
Need help? Email [email protected] . We aim to respond within 24 hours.