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Privacy Policy

1. Introduction

At Dream Horse International Limited, we value your privacy and are committed to protecting the personal information you share with us when interacting with our website and purchasing our Travel Backpacks. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you interact with our website, create an account, make a purchase, or communicate with our customer service:

  • Name
  • Email Address
  • Shipping/Billing Address
  • Phone Number
  • Payment Information (processed via secure third-party payment processors)

Non-Personal Information

We also collect non-personal information to enhance your experience and improve our services, including:

  • Device Information (such as browser type, operating system, and IP address)
  • Browsing Behavior (such as pages visited, time spent on pages, and interaction with products)
  • Cookies & Tracking Technologies (for analyzing usage patterns and enhancing user experience)

3. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Fulfillment: To process and deliver your Travel Backpack orders efficiently.
  • Customer Support: To assist with inquiries, returns, exchanges, or troubleshooting.
  • Marketing: To send you promotional emails and updates (you can opt-out at any time).
  • Improvement of Services: To analyze trends and improve website functionality, products, and overall service experience.
  • Security and Fraud Prevention: To monitor, prevent, and address any unauthorized activity or fraud.

4. Data Protection and Security

We prioritize your data security and use advanced encryption technologies to protect your personal information:

  • SSL Encryption: All sensitive data is transmitted securely using SSL (Secure Socket Layer) encryption.
  • Access Control: Only authorized personnel have access to your personal information for order fulfillment or customer service purposes.
  • Regular Security Audits: We perform regular security assessments to ensure our systems are up to date with industry standards for safeguarding your data.

5. Sharing Your Information

We do not sell your personal information to third parties. However, we may share necessary data with trusted partners in the following ways:

  • Shipping Partners: To ensure the delivery of your Travel Backpack.
  • Payment Processors: To securely process transactions.
  • Marketing Partners: To send promotional material, with your consent.
  • Legal Compliance: If required by law, we may share data with government authorities or legal entities to comply with legal obligations.

6. Cookies and Tracking Technologies

To provide a more personalized experience, we use cookies and similar technologies to track your activity on our website:

  • Functionality: To remember your preferences, login information, and shopping cart items.
  • Analytics: To understand how visitors use our website and improve its functionality.
  • Advertising: To serve targeted advertisements based on your browsing behavior.

You have the option to accept or reject cookies through your browser settings. If you choose to disable cookies, certain features of the website may not function correctly.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct any inaccuracies in your data.
  • Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., for legal or business purposes).
  • Opt-Out: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. After this period, your data will be securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and you will be notified of significant updates via email or a notice on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

  • Email: [email protected]
  • Phone: 16514070980
  • Address: FLAT 1217, 12TH FLOOR, BUILDING B, MERIT IND CTR, 94 TO KWA WAN RD., TO KWA WAN, KLN, KOWLOON CITY, HONG KONG

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.